8/13/2023 0 Comments Belkin linksysWhile we put all our replacement products through rigorous testing, you will also need to test and verify that the unit is working properly once received.Ģ. How do I know if the replacement unit is working properly? Once the replacement unit has shipped, expedited shipping payments cannot be refunded.ġ. If you wish to change the shipping method, you MUST contact the Linksys Customer Service department before the replacement unit is shipped. Can I change the shipping method for the replacement unit? The shipping method will remain the same as the option selected at the time the RMA was created.Ĥ. In the event of a backorder on your replacement product, units will ship when available. What happens in the event of a backorder? It usually takes two business days to ship replacement unit, after the defective unit has arrived at the warehouse.ģ. How long does it take for you to ship the replacement unit? Linksys bears the cost of shipping the replacement unit to the customer UPS Ground unless the expedited shipping option is chosen at the time the RMA is created.Ģ. In the Standard Replacement option, the customer bears the cost of sending the defective unit(s) to Linksys. Is there any fee for the Standard Replacement option? Linksys strongly suggests using a reputable shipping company that will provide a tracking number and will insure the package.ġ. Please obtain a tracking number as a safeguard for your shipment. Linksys is NOT responsible for lost or physically damaged packages in transit. What happens if my device gets lost or damaged while in transit? Linksys is not able to accommodate walk-in customers.Ĩ. Linksys does NOT offer refunds, substitutions, credits, or upgrades under warranty. Do you offer refunds, substitutions, credits, or upgrades for devices under warranty? If the defective unit has a hard drive and it cannot easily be removed from the defective unit, back up your data prior to shipping the defective unit to Linksys.Ħ. Linksys is NOT responsible for data stored on the hard drive of the defective unit. Can Linksys keep the data stored on the hard drive of my defective unit? In addition, if your product uses any internal fiber modules, please remove these items also, unless they are listed as one of the products on the RMA web form.ĥ. If you have attached any accessories that did not come with the original product, please remove these items prior to returning your unit(s). Linksys is NOT responsible for lost or damaged personal accessories. I have installed internal accessories in the defective unit, should I remove them before sending? Please do not include the working product.Ĥ. If you are replacing a product that belongs to a networking kit, only return the defective product listed on the previous web form belonging to the networking kit. The defective unit is part of a kit, should I send the whole kit? Please ship the defective unit(s) to the address below:ģ. IMPORTANT: All original Linksys accessories, such as power adapters, couplers/dongles, and antennas MUST BE RETURNED with the product. Please make sure the contents are secure and that enough packaging material is included to prevent the unit(s) from moving around during shipping. Once Linksys receives the defective product, we will ship your replacement. With a standard replacement, you will ship your defective product to Linksys within 30 days of completing replacement request. If we do not receive your defective product within 30 days, you will be charged for the replacement product.ī. With an advance replacement, we will ship your replacement product immediately, and you will have 30 days to return your defective product to Linksys. When you begin the Replacement process, you have the choice of an Advance or Standard replacement.Ī. What’s the difference between Advance and Standard replacements? If eligible, you will receive an RMA number, and can begin the process of selecting your desired shipment method.ġ. We will assess your product’s condition and eligibility for replacement.Ģ. If you think your product is defective and would like to request a replacement, please call Customer Support.
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